No, patient file number should be unique per clinic. But same file number can be used across clinics.

No, we can add the TPT Outcome from the patient profile without Checking In the patient.

The app allows the user to upload the attachments of .jpeg, .jpg, .png formats only.

No, the application doesn't allow the staff members to delete the patients records.

Please ensure you have the permissions to view messages and then check if the chat of patient is not archived or deleted. Pharmacists and Auxillary role are not allowed to view the messages.

You cannot reset your password from the OP Care SMS Web module. You will have to reset your password from the OP Care HIV TB mobile application and the same password is applicable for the OP Care SMS web module.

Only the Data Manager and Coordinator can add new staff members from staff tab. Below are steps followed to add new staff member:
Select 'Staff' from the menu items > Choose Add option > Fill the details of the new staff member > Click Save.

Note: Staff' option only appears based upon the role & permissions given to the staff member.

Go to Enrol Patients, and make sure you enter all the required information then click save. Pharmacists are not allowed to enroll the patient. Although Auxillary is allowed to enroll the patients only for their respective clinic.

The fields which are mandatory to be present while enrolling a patient are First Name, Last Name, File Number, Omang Number/Passport Number, DOB, District and Clinic.

The CM/ File number is a unique entity in the application. If CM/ File number entered already exists in the clinic selected then the error will appear 'CM/ File Number already exists'.

In this case, please select the "Unknown" button under Citizenship field. This will automatically assign an Id to the patient.

Enrolled patients can be searched in patient list by using following fields: Name, File number, Omang ID/Passport number.

All the appointment for that day will be marked as missed. Once the appointment is missed, it cannot be completed.

To complete a checked in appointment, the staff member has to make sure they complete the Start Appointment Flow first. This is a mandatory process for staff members to undergo.

Yes, you can do this from patient profile only. If its a follow up or offsite treatment appointment then you can change it from the actions tab and if the scheduled appoint is refill appointment, then you will have to update the TB Treatment or TPT Monitoring details.

No, once the appointment is marked as missed either by user or scheduler, we cannot change it.

The app allows the staff members to modify the recent refill details given to the patient from the patient profile.

Steps to update recent refill details:

All Patients > Search & Open the Patient Profile > Choose Edit TPT Monitoring or TB Treatment and edit the refill details saved for the patient.

OP Care HIV TB allows the users to add TPT Screening only if patient's TB investigation result is -ve under TB Screening card in Screening & Diagnosis section.

Once we have added the TPT Outcome or TB Outcome of a patient, then the system will not allow to edit its screening and diagnosis.

In order to edit the 'Screening & Diagnosis' of the patient, click on the reopen patient profile under Edit TPT/TB Outcome in Patient Profile. This will start a new screening and diagnosis process for the patient.

Following are the possible reasons as to why you're are not able to view the option to add or edit refill details:

1. Patient's status is on TPT Outcome Completed or TB Outcome Completed.

2. The patient's TB result is 'Resistance'. If a patient is resistant to the prescribed medicines or performed tests then they can't undergo TB treatment or TPT monitoring process.

3. The patient is diagnosed with Hepatitis.

Adherence is calculated depending upon various parameters which are stated below,

1. Date of the Appointment.
   Ex: Did the patient arrived on the expected date of appointment, arrived late or before the expected appointment date.

2. Drug dispensed in the last visit.

3. Returned Medicines: The medicines which the patient didn't consume

Adherence= ((Given Medicines - Returned Medicines)/ New Given Medicines) * 100

where,
New Given Medicines= Given Medicines + (Number of delay * No. of Meds consumed in one day)
Number of Delay= Actual Refill Date- Expected Refill Date

Note: The value can be negative or positive depending upon the early visit and late visit scenarios.

For instance, if the Given medicines are 100 mg for 10 days then 30 medicines are the total count given. The patient initially came on 1st March and is expected to come on 11th March for a refill, but comes on 21st March instead (i.e. after 10 days) with no return medicines. So putting the values into the formula,

Given Meds= 30, Delay in days= 10, Return= 0, Meds consumed in one day (100 mg)= 3

Therefore, adherence= ((30-0)/ (30 + (10*3)))*100 = 50%

If the patient status is "On TPT Monitoring" or" On TB Treatment", then application doesn't allow staff member to update the TB treatment or TPT monitoring start date.
To update the start date, you will have to revisit the diagnosis process and start a fresh treatment or monitoring process.

If the offsite treatment appointment or follow up appointment is scheduled for a patient then 'On Offsite' or 'Follow Up' appears on the patient records.

OP Care is intelligent enough to remove the missed appointment record if the refill date is updated in the system because the missed refill appointment record is irrelevant after the update.

Unique ID field in enrollment section, is an auto generated, unique identity number which can be provided to a patient in case they don't have Omang ID or Passport Number with them. As this is system generated code, so it is non editable and appears disabled (grayed) on screen.

Screening & Diagnosis outcome can be a time consuming process which may or may not be completed in one day. Therefore, OP Care allows the staff members to add screening & diagnosis tests information and save details with TB Investigation Result as 'Pending'.
Once the result is out, the result can be updated either from the appointment notes or from the patient profile directly.

The notes is optional to add and is available on mostly all app screens. It allows the staff member to add the consultation notes which can be referred by other following doctor or nurse to get better idea of the treatment process and this is also helpful for the staff members themselves to pick up the consultation treatment from where they left off by referring to the notes. Notes added can be viewed from the history tab

TB monitoring can only be added for the patients whose TB Investigation Result is +ve otherwise the option remains disabled.

The call option in patient profile only appears for the patients whose mobile number is added.

Please make sure the image uploaded is not heavier than size 5 MB. If it is then please compress it so it renders properly or else the image will not be appear properly in the application.

If the mobile number is updated then the messages shared on old contact number will roll up and will display for the new contact number.

Note: If the updated mobile number already has existing messages with it then messages from old mobile number and messages existing on updated mobile number will be clubbed into one chat only.

OP Care allows the patients with BTC contact numbers to send SMS to hospital on 16152 and if 16152 is blocked by the patient then they won't be able to send the SMS to hospital until they unblock the number '16152'.

Following are the possible reasons for this issue:

1. Make sure the number where you are trying to send message belongs to patient with active and registered contact number with BTC carrier.

2. SMS is not received if the device is not working, or,

3. If the patient's contact number is blocked/ deactivated or doesn't have strong connection to receive a message.

Note: In the cases when the patient doesn't have active or strong mobile connection or when device is switched off then the message sent by staff will be received once the mobile connection is back in an active mobile device.

Yes.

Note: The SMS sent to a patient will also be displayed for other patients with same mobile number as well, on OP Care SMS web portal.

Archived or deleted chats don't appear in the inbox.

Patient ID is a system generated, unique identity number given to a patient. The patient ID & Unique ID are different.

Following are the possible steps that you can follow,

1. Make sure you have apt role to view all patients because Auxillary/TSP & Pharmacist roles can view the patients of their district only.

2. If that's not the case then try searching the patient in 'All Patients' list by ID number.